Refund and Returns Policy

Returns & Refunds Policy

Effective Date: January 1, 2026

We want you to feel confident about what you order. If something isn’t right, reach out—we’ll help. Because many hemp products are consumable and sealed for safety, returns have a few common-sense guardrails.

Return Window

You may request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return:

Items must be unused, unopened, and in original packaging, unless the return is due to damage or a fulfillment mistake.
Items marked final sale are not eligible for return.

Non-Returnable Items

For safety and compliance reasons, we do not accept returns on:

Opened consumables (tinctures, gummies, capsules, beverages, etc.)
Items that show signs of use, opening, or tampering

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@greatestgenhemp.com with:

your order number
photos of the item(s), packaging, and shipping label

We’ll make it right (replacement, store credit, or refund depending on the situation).

Refunds

Once your return is received and inspected, refunds are issued to the original payment method within [5–10 business days]. Shipping fees are [non-refundable/refundable] unless we made an error.