Shipping Policy

Shipping Policy

Effective Date: January 1, 2026

Greatest Generations Hemp Products, LLC (“we,” “us,” “our”) ships orders within Texas and to other U.S. states where hemp products are permitted by law. By placing an order, you confirm that you are 21 years of age or older and that purchasing and receiving these products is legal where you live.

Where We Ship

  • We ship to Texas and to other states where permitted.
  • We do not ship to locations where our products are restricted or prohibited.
  • If we cannot legally ship your order to your address, we will cancel the order and issue a refund.

Age Verification & Signature Required (21+)

All shipments are sent using Adult Signature Required (21+) service. That means:

  • A person 21 years of age or older must be present to sign for delivery.
  • The carrier may request a valid government-issued ID at delivery.
  • If delivery fails due to no eligible signer being available, the carrier may attempt redelivery or hold the package for pickup, depending on their policies.
  • If a package is returned to us due to repeated failed delivery attempts, you may be responsible for additional shipping costs to reship.

Processing Time

Orders are typically processed within [1–3 business days] (excluding weekends and holidays). During high-volume periods, processing may take longer, but we’ll keep things in good order and communicate if there’s a delay.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected service.

Tracking

When your order ships, you’ll receive a tracking email. Tracking updates can take 24–48 hours to appear after a label is created.

Address Accuracy

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, you may be responsible for reshipping costs.

Delivery Issues, Lost Packages, and Carrier Delays

  • Marked “delivered” but not received: Check around your property and with household members. Then contact the carrier and let us know at [support email] so we can help you troubleshoot.
  • Lost in transit: If the carrier confirms the package is lost, we’ll work with you on next steps (replacement or refund, depending on the situation).
  • Delays: Weather and carrier delays happen. Once a package leaves our facility, delivery timing is controlled by the carrier, but we’ll help you track it down.

Contact

Shipping questions: info@greatestgenhemp.com (830)955-5014